Returns and complaints
Right of withdrawal
The customer who is a consumer has the right to withdraw from the sales contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the day on which the customer came into possession of the item or on which a third party other than the carrier and indicated by the customer came into possession of the Product.
To exercise the right to withdraw from the contract, please inform us, i.e. Liftstore spółka z ograniczoną odpowiedzialnością spółka komandytowa at Sadowa 21, 05-850 Jawczyce, e-mail: sprzedaz@liftstore.pl, about your decision to withdraw from the sales contract by an unequivocal statement sent to us by post or e-mail to the addresses indicated above.
The customer may use the model withdrawal form attached as Appendix 1 to the Regulations of our Online Store. The use of the template form is not mandatory.
In order to meet the deadline for withdrawal from the contract, it is sufficient for the customer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawing from the contract.
Please be advised that the right to withdraw from a distance contract does not apply to contracts referred to in art. 38 of the Act of May 30, 2014 on consumer rights.
Consequences of withdrawing from the contract
In the event of withdrawal from this contract, we return to the customer all payments received from him, including the costs of delivering the item (except for additional costs resulting from the delivery method chosen by the customer other than the cheapest standard delivery method offered in our Online Store) immediately, and in any case not later than 14 days from the day on which we were informed about the decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that were used by the customer in the original transaction, unless the customer has expressly agreed otherwise; in any case, the customer will not incur any fees in connection with this return.
Please be advised that we may withhold the reimbursement until receipt of the Product or until you provide us with proof of its return, whichever occurs first.
Please send the Product to the address Liftstore spółka z ograniczoną odpowiedzialnością spółka komandytowa pod adresem Sadowa 21, 05-850 Jawczyce, immediately, and in any case not later than 14 days from the day on which we were informed about the withdrawal from the sales contract. The deadline is met if the Product is sent back before the 14-day period expires.
Please be advised that the customer will be required to bear the direct cost of returning the item.
WARRANTY FOR PRODUCT DEFECTS
According to Art. 556 of the Act of April 23, 1964, the Civil Code. The Seller is liable to the customer if the Product sold has a physical or legal defect. The seller is released from liability under the warranty if the customer knew about the defect at the time of concluding the contract.
Based on Article. 558 of the Civil Code, in the event of the sale of the Product to a customer who is not a consumer, the Seller’s liability under the warranty is excluded.
Delivery of the Product as part of the exercise of rights under the warranty for defects is at the expense of the Seller.
The Seller is liable under the warranty if the defect is found within two years from the date of delivery of the Product to the customer.
The warranty does not cover defects resulting from improper use of the products.
If you are an entrepreneur who makes purchases not related to your business activity, i.e. you do not collect a bill or invoice for the entrepreneur’s company data, you have rights related to the warranty for defects in the purchased product.
Notification of defects in the Product should be sent by e-mail to the following address sprzedaz@liftstore.pl or in writing to the address of the Seller’s registered office.
If the sold item has a defect, the customer may submit a statement of price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the customer replaces the defective item with a defect-free item or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the item with a defect-free item or remove the defect.
The customer may, instead of removing the defect proposed by the Seller, demand replacement of the item with a defect-free one, or instead of replacing the item, demand removal of the defect, unless bringing the item to conformity with the contract in the manner chosen by the customer is impossible or would require excessive costs compared to the method proposed by the Seller.
The customer may not withdraw from the contract if the defect is insignificant.
If it is necessary for the assessment of physical defects, the Product should be delivered to the following address: Liftstore spółka z ograniczoną odpowiedzialnością spółka komandytowa, ul. Sadowa 21, 05-850 Jawczyce.
The seller responds to the customer’s request within 14 calendar days from the date of its receipt. Failure to consider the application within the specified period is tantamount to its acceptance.
The Seller covers the costs of removing defects or replacing the Product with a new one.
GUARANTEE
Goods sold in the Store are covered by the manufacturer’s warranty.
In matters not covered by the regulations, the provisions of the Civil Code and relevant acts of Polish law, as well as European Union law, in particular the GDPR (Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons in connection with with the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC).